ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
  1. Local Delivery
  2. Overnight Courier
HOW LONG WILL IT TAKE TO GET MY PARCEL?
If order is placed before 4pm, it will be delivered same-day Auckland-wide if same-day delivery option is selected.
All other cities outside Auckland will be delivered via overnight courier. Please be advised that perishable items like frozen and dairy will not be able to deliver as courier box stays overnight at courier depot. If the order is placed right before the weekend it will be delivered on next working day. For instance, order is placed before 4pm on Friday it will be packed ready to be collected by courier driver. They will pick parcel on Monday morning, parcel will stay overnight at depot and will be delivered on Tuesday morning. For ideal next day delivery please place an order on weekdays.
Product which you can see on website might not be available in-store. Our supplier supply stock every week or twice a month. Instead of waiting to get it back in stock, we'll refund it. 
DO YOU SHIP OUTSIDE AUCKLAND?
Yes we do, we deliver New Zealand wide via courier. 
HOW MUCH DO YOU CHARGE FOR DELIVERY?
Next day Delivery:  $14.00. This option is available Auckland-wide only.
2 Working Day Delivery:  $9.00 for Auckland. $14.00 outside Auckland.

Orders and Returns

HOW DO I PLACE AN ORDER?
Please place an order online only. Feel free Call us if you have any query. If you can't find what you're looking for please chat with us using chat window located at bottom right corner of the website.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You can checkout as a guest, but it's always good idea to open an account so next time when you come to shop, you don't have to fill up all the details again at checkout page.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
You can call us at number located in the website footer. 
HOW CAN I CANCEL OR CHANGE MY ORDER?
You can call us before 4pm to cancel an order, If you'd like to add something or remove something it's possible too. Please call us or chat with us for that. 
HOW DO I TRACK MY ORDER?
If your order is processed, tracking code will be emailed to you along with order confirmation email. If order placed for Same-day, you'll be notified when driver is out for delivery.